Do I need to calibrate the airspeed meter and compass before flying?
为了保证安全飞行，飞行前必须校准空速计和指南针（罗盘）；在飞机连接HEQ FLY APP后，请进入设置、控制设置、校准空速计进行空速计校准、校准指南针（罗盘）进行指南针（罗盘）校准。
In order to ensure safe flight, the airspeed meter and compass must be calibrated before flying; after the aircraft is connected to the HEQ FLY APP, please enter the settings, control settings, and calibrate the airspeed meter to calibrate the airspeed meter and calibrate the compass for the compass calibration.
What is Position and Altitude mode？
Position mode can automatically hover at a fixed point；
Altitude mode can’t hover at a fixed point, but it can hold altitude.
Do the propellers need to be tightened before takeoff?
To ensure safety, please tighten the propellers before takeoff.
- HEQ FLY APP的启动与更新
HEQ FLY APP startup and update
遥控器开机后，等待7s左右自启动HEQ FLY APP;
After the remote control is turned on, wait for about 7s to start the HEQ FLY APP automatically；
Under the premise of connecting to the Internet, when there is a new version, click the check update button and there will be a pop-up prompt to update; if there is no network connection, click the check update button to fail to update.
What about the logic of returning home?
During the flight in fixed-wing mode, if a return is triggered (out of control behavior, geographic limitation, severely low battery, etc.), return to the home point in fixed-wing mode and land; if you need to cancel the return in the process, you need to press B twice Key (return home button) to release the home state.
About attitude protection?
During the fixed-wing flight, if the user takes a full-swing hovering to climb or descend, and encounters a strong gust of wind, the aircraft may enter a dangerous attitude protection and switch from the fixed-wing mode to the rotary-wing mode. If you want to re-enter the fixed-wing mode, you need to press the A button to reset the state, and then press the A button again to switch to the fixed-wing mode normally.
How to connect WIFI to display the map?
Follow the APP prompt to connect to WiFi, and you can view the map after the connection is completed.
How to maintain the battery?
When using the battery for the first time, please use the power charger to charge the battery. After completing the flight, please place the battery in a cool environment and maintain the battery charging and discharging every 2 to 3 months.
Dear users, in order to solve the problem for you in the shortest time and save you unnecessary costs, please follow the procedure below for repair:
信息填写：Fill in the information:
- 产品型号 Product model
- 维修部位 Maintenance part
- 地址及联系方式 Address and contact information
- 定损报价 Fixed damage quotation
- 支付维修费用 Pay the maintenance fee
- 安排维修 Arrange maintenance
- 发货 Delivery
If the user does not support the maintenance cost, the whole machine will be returned, and the return cost shall be borne by the user.
工单资料填写Fill in work order information
产品型号 Product number ：
- SWAN-K1 PRO
- SWAN-K1 EN
- SWAN-K1 MAP
- 维修 Maintenance
- 换货 Exchange
Buying channels: (Please upload proof of purchase)
购买时间： 年 月 日
Purchase time: Year Month Day
Fault description: (In order to improve work efficiency, please describe the problem you encountered in detail and take photos or videos of the failure)
Damage situation: (In order to improve work efficiency, please describe the problem you encountered in detail and take photos or videos of the failure)
Receiving address and contact information: (returned after repair)
Note: If any of this option is not filled in, the application will not be submitted.
1、保修对象 Warranty object
HEQ所有无人机产品 All HEQ drone products
- 保修期限 Warranty period
HEQ无人机自购买之日起享有 1 年保修期，电池的保修期为半年。
The HEQ drone enjoys a 1-year warranty from the date of purchase.The battery's warranty period is half a year.
How long does it take to repair?
The processing is completed and shipped to the user within 30 days from the date of receipt of the product.
Where can I submit the repair application?
Get information via email：Support@hequavtech.com
Will the drone be repaired?
The freight caused by the quality of the product itself shall be borne by the manufacturer, and the freight caused by the bomber due to the user’s own reasons shall be borne by the user.
Repair or replace the equipment according to the specific failure situation.
Fault consultation, order receipt, quotation, maintenance feedback and acceptance，For more questions about your order, please contact us at Support@hequavtech.com。
简介：HEQ was established in February 2019. The company's headquarter is located in Shenzhen, the capital of drones. There is a group of engineers in the company who love the drone business. We are committed to exploring the field of "smart space" and precipitating technology. In September 2020, we will be the first to release a fixed-wing aircraft with no rudder surface control vertical take-off and landing, which can be used in many fields such as aerial photography, surveying and mapping, and inspection. Provide new ideas for the design of unmanned aerial vehicles. We look forward to providing excellent smart space solutions for more industries.
Slogan：Be Part Of The Future
致力于为所有用户提供服务：Committed to providing services to all users:
Room 707,Building 1,1970 Technology Town,No.112,Minkang Road,Minzhi street,Longhua New District Shenzhen
After-sales mailbox: Support@hequavtech.com