Technical FAQ
Technical FAQ
- 飞行前是否需要校准空速计和指南针（罗盘）？
Do I need to calibrate the airspeed meter and compass before flying?
为了保证安全飞行，飞行前必须校准空速计和指南针（罗盘）；在飞机连接HEQ FLY APP后，请进入设置、控制设置、校准空速计进行空速计校准、校准指南针（罗盘）进行指南针（罗盘）校准。
In order to ensure safe flight, the airspeed meter and compass must be calibrated before flying; after the aircraft is connected to the HEQ FLY APP, please enter the settings, control settings, and calibrate the airspeed meter to calibrate the airspeed meter and calibrate the compass for the compass calibration.
2、什么是Position和Altitude模式？
What is Position and Altitude mode？
position模式可以自动定点悬停;
Altitude模式不能定点悬停，但可以定高。
Position mode can automatically hover at a fixed point；
Altitude mode can’t hover at a fixed point, but it can hold altitude.
- 起飞前需要拧紧螺旋桨吗？
Do the propellers need to be tightened before takeoff?
为了确保安全，请在起飞前将螺旋桨拧紧。
To ensure safety, please tighten the propellers before takeoff.
- HEQ FLY APP的启动与更新
HEQ FLY APP startup and update
遥控器开机后，等待7s左右自启动HEQ FLY APP;
在连接网络的前提下，有新版本时，点击检查更新按钮会有弹窗提示更新;若在无网络连接时，点击检查更新按钮无法更新。
After the remote control is turned on, wait for about 7s to start the HEQ FLY APP automatically；
Under the premise of connecting to the Internet, when there is a new version, click the check update button and there will be a pop-up prompt to update; if there is no network connection, click the check update button to fail to update.
- 关于返航逻辑？
What about the logic of returning home?
固定翼模式飞行过程中，如触发返航（失控行为、地理限远、严重低电量等），则以固定翼模式返航至返航点，并降落；如过程中需要取消返航，则需要按两次B键（返航按钮）解除返航状态。
During the flight in fixed-wing mode, if a return is triggered (out of control behavior, geographic limitation, severely low battery, etc.), return to the home point in fixed-wing mode and land; if you need to cancel the return in the process, you need to press B twice Key (return home button) to release the home state.
- 关于姿态保护？
About attitude protection?
固定翼飞行过程中，用户如采取满杆盘旋爬升或下降，遇到强阵风，飞机可能会进入到危险姿态保护，由固定翼模式切换至旋翼模式。若要重新进入固定翼模式，则需要先按A键复位状态，再按一次A键正常切换至固定翼模式。
During the fixed-wing flight, if the user takes a full-swing hovering to climb or descend, and encounters a strong gust of wind, the aircraft may enter a dangerous attitude protection and switch from the fixed-wing mode to the rotary-wing mode. If you want to re-enter the fixed-wing mode, you need to press the A button to reset the state, and then press the A button again to switch to the fixed-wing mode normally.
- 如何连接WIFI显示地图？
How to connect WIFI to display the map?
根据APP提示连接WiFi，连接完成之后方可查看地图。
Follow the APP prompt to connect to WiFi, and you can view the map after the connection is completed.
- 如何保养电池？
How to maintain the battery?
首次使用电池时，请使用电源充电器给电池充电，在完成飞行后，请将电池放置阴凉环境，每隔2~3个月对电池充放电进行保养。
When using the battery for the first time, please use the power charger to charge the battery. After completing the flight, please place the battery in a cool environment and maintain the battery charging and discharging every 2 to 3 months.
维修申请Repair application
尊敬的用户您好，为了在最短时间内为您解决问题，同时为您节省不必要的成本，请按照以下流程进行返修：
Dear users, in order to solve the problem for you in the shortest time and save you unnecessary costs, please follow the procedure below for repair:
信息填写：Fill in the information:
- 产品型号 Product model
- 维修部位 Maintenance part
- 地址及联系方式 Address and contact information
- 定损报价 Fixed damage quotation
- 支付维修费用 Pay the maintenance fee
- 安排维修 Arrange maintenance
- 发货 Delivery
如用户不支持维修费用，整机将会被退回，退回费用由用户承担。
If the user does not support the maintenance cost, the whole machine will be returned, and the return cost shall be borne by the user.
工单资料填写Fill in work order information
产品型号 Product number ：
- SWAN-K1 PRO
- SWAN-K1 EN
- SWAN-K1 MAP
服务类型Service type：
- 维修 Maintenance
- 换货 Exchange
购买渠道：（请上传购买凭证）
Buying channels: (Please upload proof of purchase)
购买时间： 年 月 日
Purchase time: Year Month Day
故障描述：（为了提高工作效率，请详细描述您遇到的问题，并拍摄故障照片或视频）
Fault description: (In order to improve work efficiency, please describe the problem you encountered in detail and take photos or videos of the failure)
损毁情况：（为了提高工作效率，请详细描述您遇到的问题，并拍摄故障照片或视频）
Damage situation: (In order to improve work efficiency, please describe the problem you encountered in detail and take photos or videos of the failure)
收货地址及联系方式：（维修后寄回）
Receiving address and contact information: (returned after repair)
提交申请Submit application
注：此选项有任何一样未填写，申请将不予以提交
Note: If any of this option is not filled in, the application will not be submitted.
售后政策After-sales policy
1、保修对象 Warranty object
HEQ所有无人机产品 All HEQ drone products
- 保修期限 Warranty period
HEQ无人机自购买之日起享有 1 年保修期，电池的保修期为半年。
The HEQ drone enjoys a 1-year warranty from the date of purchase.The battery's warranty period is half a year.
3、维修需要多长时间?
How long does it take to repair?
收到产品之日起30日内处理完成并发货给用户。
The processing is completed and shipped to the user within 30 days from the date of receipt of the product.
4、在哪里提交维修申请？
Where can I submit the repair application?
通过电子邮件获取信息：Support@hequavtech.com
Get information via email：Support@hequavtech.com
5、返修无人机包邮吗？
Will the drone be repaired?
产品本身的质量问题所产生的运费由厂家承担，由于用户自身原因导致炸机所产生的运费由用户承担
The freight caused by the quality of the product itself shall be borne by the manufacturer, and the freight caused by the bomber due to the user’s own reasons shall be borne by the user.
6、维修方式Maintenance method
根据具体的故障情况对设备进行修理或更换。
Repair or replace the equipment according to the specific failure situation.
7、故障咨询、接单、报价、维修反馈和验收，有关订单的更多问题，请通过Support@hequavtech.com 与我们联系。
Fault consultation, order receipt, quotation, maintenance feedback and acceptance，For more questions about your order, please contact us at Support@hequavtech.com。
简介：HEQ was established in February 2019. The company's headquarter is located in Shenzhen, the capital of drones. There is a group of engineers in the company who love the drone business. We are committed to exploring the field of "smart space" and precipitating technology. In September 2020, we will be the first to release a fixed-wing aircraft with no rudder surface control vertical take-off and landing, which can be used in many fields such as aerial photography, surveying and mapping, and inspection. Provide new ideas for the design of unmanned aerial vehicles. We look forward to providing excellent smart space solutions for more industries.
Slogan：Be Part Of The Future
致力于为所有用户提供服务：Committed to providing services to all users:
深圳市龙华区民治民康路112号1970科技小镇 1栋707
Room 707,Building 1,1970 Technology Town,No.112,Minkang Road,Minzhi street,Longhua New District Shenzhen
After-sales mailbox: Support@hequavtech.com
联系电话：0755-21075067
Contact number:0755-21075067